Privacy Policy

Last Updated: July 2026

Amtrain values your privacy and is committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

This privacy policy aims to give you information on how Amtrain collects and processes your personal data through your use of this website, including any data you may provide through this website when you search for travel itineraries or submit booking assistance requests.

We are a registered travel assistance brand. For the purpose of the UK GDPR and the Data Protection Act 2018, the data controller is Amtrain.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: includes first name, last name, and date of birth of travellers.
Contact Data: includes email address, telephone numbers, and billing details.
Transaction Data: includes details about payments to and from you and other details of travel packages you have requested assistance with.
Technical Data: includes internet protocol (IP) address, browser type and version, browser plugin types, operating system, and platform.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To register you as a new customer and process your travel assistance bookings.
To process payment and coordinate ticket details with travel suppliers or third-party booking systems (like Distribusion).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

4. Data Transfers Outside the UK/EEA

To fulfill travel bookings for U.S. rail routes, we must share your identity and contact details with operators and B2B ground travel networks located outside the UK/EEA. We verify that these transfers comply with strict data protection compliance codes and privacy laws.