Refund Policy

Last Updated: July 2026

Amtrain coordinates ticket purchases on your behalf. Eligibility for refunds depends entirely on the carrier operator's ticket options, booking fare rules, and cancellation timeframes.

1. Ticket Refund Eligibility

Depending on the fare class selected during booking, your ticket will fall under one of these primary carrier categories:

Fully Refundable: Flexible and premium fares usually permit 100% ticket price refunds if requested before the scheduled departure time.
Non-Refundable with Credit: Certain value fares are non-refundable in cash but allow cancellation in exchange for a digital eVoucher or travel credit for future booking use.
Completely Non-Refundable: Promotion and flash discount fares do not permit any refunds, changes, or voucher returns.

2. Travel Agency Fees

Our dedicated travel agency planning, search, processing, and handling convenience fees are non-refundable. These fees are charged for our immediate travel planning and booking coordination services and are fully earned when your reservation request is processed and issued.

3. Processing Refunds

To request a refund, please contact our support desk at `refunds@amtrain.online` or call our support lines. Once we verify ticket eligibility with the carrier operator, we will initiate the refund. Bank card refunds typically settle within 5 to 10 business days.